Staff is professional and friendly. They were quick to return phone messages. Call to find out what insurance they take. I did the home test. Equipment was clean. Staff explained things very well and made certain I could call them in the middle of the night if I encountered any issues. But no issues. I picked up my equipment and the office was clean and pleasant. I didn't live far from the office, so they offered to pick up the equipment in the morning, today, which was great. Now to wait for the analysis. Looks like they have several options once they have evaluated my test. Good choice!