Baptist Health Urgent Care

I required urgent care twice this week, this is the second facility I visited. Although the wait time was similar as the other facility (which is not affiliated with Baptist), my experience was night and day. Smooth check in by phone and clear instructions provided. Easy and thorough intake process. Infection prevention measures in place far exceed current standards. Patients are required to wait in the car which is far more comfortable what a waiting room and reduces risk for cross contamination. When it was turn, I was called and instructed to wait in the waiting area and taken directly to my room. The nurse and provider assessed me and developed a plan of care. I was throughly explained my diagnosis and treatment plan and was giver clear instructions. The provider was in my room several times. The care I received was professional, patient centered, compassionate, and thorough. I felt heard, well cared for and understood. The check out process was quick and easy, throughly my entire visit, I was more than 30 feet apart from one other patient for a period in less than 1 minute, all other face to face contact was with staff members. I have been in KY for less than a week, being sick in a new place is difficult, I am thankful that I found This urgent care clinic, I received safe, high quality care rendered by professional and compassionate care givers. I hope I don’t need to use them again but if I am sick again while in Lexington, I will not hesitate to seek help from this facility. Thank you Baptist Urgent Care for making a positive impact in my health.

First of all, I never post reviews. After my experience at urgent care with Linda I felt it was necessary. I came in, stressed out because my son was sick. She made me feel comfortable. She put me at ease and was so patient. She showed kindness from the parking lot to when we left the office. I so appreciate this rare act of kindness and had to recognize her, because she deserves it.

Lisa made this a 5 star visit with her amazing care to help me. Lexington is slammed with the flu right now and I understand the waiting (24 ahead) of me. She came out to my car and helped me with the app!! What a dedicated person!!!