Craig Duncan - State Farm Insurance Agent

I recently called the Craig Duncan Agency to request insurance coverage information on my cars that are covered by State Farm. My call was answered by Theresa Desanctis who proceeded to successfully, and rationally, answer all my queries as well as provide me with decidedly helpful advice and suggestions during the lengthy conversation. Theresa was extremely knowledgeable and professional in responding to my questions and concerns. And, she remained very patient with me as I would inundate her with my questions as I attempted to resolve my concerns regarding my coverage. Theresa was very articulate in her explanations, consequently making it easy for me make my coverage decisions accordingly. Theresa is certainly an asset to her agency and I will definitely be asking for her the next time I contact the Agency.

Suzette Hartman at this office takes service to a level not experienced often, especially not when most people have been numbed to doing things on the internet without the involvement of an agent when purchasing insurance. Before my policy was in effect I received a call from her informing me that I was eligible for an automobile discount that I had forgotten about in dealing with other companies. To say the least, I was floored--someone actually telling me I could save money, instead of the usual "prices have gone up, so our hands are tied." My thanks to the previous company I had which raised my 6 month premium about $100 (an increase of over 20%). This caused me to shop for other options, which I would not have done otherwise. State Farm has always been one of the best insurance companies, and Suzette is the icing on the cake.Thank you Suzette.

Great customer service has always been important to me. That’s exactly what you get with Suzette! She has helped me several times with my insurance and at end of every call I feel appreciated and taken care of. She is knowledgeable and looks out for the best interest of her customers. Thank you for all you do Suzette.