Kelly Grafton - Preston & Grafton Insurance Agency

This is a great group of people - always helpful and responsive. Erie insurance is good too - I pay for the home insurance rider that covers things like underground pipes and equipment breakdowns. This past winter my furnace gave out and Erie paid for a new one - very easy process with no hard time given. I used the same rider to cover a cell phone that was damaged on my property and that process was just as easy. That being said, after filing these claims (using the home insurance rider that I pay extra for) Erie jacked my rate by 33%. P&G tried but wasn't able to do anything about it, and Erie Corporate wouldn't do anything about it. So-time to start shopping! But what can I say - filing claims and contacting Erie for non-claim questions has always been easy and I would recommend this insurance company and P&G.

My family switched to Preston Grafton/Erie a few years ago and couldn't be happier with our decision. With competitive rates and stellar customer service, Preston Grafton is an easy choice to make. Erie Insurance is one of only a handful of insurance companies to offer sewer line coverage, and in a city like Pittsburgh with old homes and old pipes, this is a must. As a real estate agent, I don't hesitate to recommend Preston Grafton to clients looking a company to insure their home. Kelly is fantastic.

I worked with Moriah over the phone and had the most pleasant experience one could ask for. I called the office and did not have to wait to hear a robotic voice slowly dictate a menu, I was able to speak with a real person right away. Switching from a major insurance company, I was able to get better coverage, and save over 30% from my previous rate. I cannot recommend Preston & Grafton enough. Thank you Moriah for the excellent service and experience.