High Touch Technologies

Our relationship with cynergi|suite and High Touch Technologies began when we were looking for a suitable software platform to manage our 12 rent-to-own (RTO) store locations. We were looking to replace a proprietary system that did not provide us with the flexibility we needed to grow our business in today’s world. While several vendors would have easily provided us with the software we needed, we decided to choose cynergi|suite and High Touch because they were able to offer a full array of IT solutions in addition to the software we needed. The services we were able to take advantage of include solutions for managing our desktop clients, cybersecurity, and Microsoft Office 365 solutions, enabling our team to work more efficiently with each other. High Touch’s cynergi|suite software is essential for running our business day-to-day. We have access to more reports than ever, which allows us to make better decisions based on past data. We also employ business intelligence software to create custom reports. High Touch’s software and added IT services mean that we don’t have to worry about our technology, and when something does break, there’s a support person ready to help. As with any company, if you have poor customer service, no amount of hardware or software is going to make you successful—it’s the people at High Touch that genuinely make them successful.

Our website was dated and needed a refresh. We also needed the site to be mobile-friendly. We tried working with other web design firms to overhaul our websites in the past, but there was always a massive amount of scope creep. We were always presented with excessive bills and very little to show for it. Thanks to High Touch’s web team, our company looks more professional and engaging. When your website is amazing, new customers take notice. Our new calls to action have generated six new business leads in a mere four months. In comparison, our previous website generated zero leads. High Touch was very timely with its responses and attentive to our needs. Although we know we aren’t High Touch’s only customer, it felt that way! I enjoyed working with High Touch, because I knew they were invested in the outcome and cared about our end product. They also took our vision and were able to create something exactly like what we had hoped for. Most importantly, High Touch kept the project within the budget and delivered quickly.

High Touch helped us move to a new office building. We leaned on them to advise, recommend, quote and order all things technology for our new building as well as transition our existing equipment. They were very responsive along the way and helped us create a transition plan that would minimize the time we were offline. We worked the plan and our transition was very smooth. The time we were offline was less than half a day! The HT staff fielded all of our questions, made recommendations and contributed greatly to a successful move.