Roto-Rooter Plumbing & Water Cleanup

Our technician Sander was great. He had great customer service and was polite, courtesy and he was detailed in his explanations. I’d give SANDER a 5 start rating. HOWEVER, I would not give the customer service office a 5 star rating. Their explanation on timing and when to expect service was lacking and they also cancelled on us when we were 2.5 hours into the “supposed” appointment window. We then had to call several times the following day to get updates on when to expect service. Sander the technician was awesome, but the company’s dispatcher and customer service manager that I spoke to was horrible.

Hands down amazing! Personality and humor were very welcomed! Fully explained each step before during and after repairs. He found some pretty remarkable weather related pipe damage. It was neat to learn the freezing cold was capable of such damage. Very timely. And so very appreciative to have running water again after 5 days. 10/10 highly recommended

Wayne with rotor-rooter went above and beyond on his service call to my house. He was able to remove and put in new new tub pipping in under 2 hours. Also provided me tips and advice on how to sit my tub and marry it up to the drain. Could not be happier, next time I need service Wayne will be the man!!! Excellent service!!