Northwestern Medicine Immediate Care Naperville

The gentleman who initially took my call with regards to possibly making an appointment was the same gentleman who greeted me and checked me in when I arrived for my appointment on New Year’s Eve. He was incredibly kind, professional, personable, friendly and interactive, just an all brown pleasant person who is absolutely right for the job. What an amazing experience just with my check-in! We had a nice conversation, and that helps even calm the spirit when you’re here for an appointment for the unknown that isn’t right with your health. Judy, who took my vitals, was an incredibly kind person, and she was a gentle beacon of light in all interactions.

I have used this immediate care location twice in two months and received the best care I could ask for. Members of my family have also used this location as well as other immediate care locations and this is now our go-to, although we hope to not need it. The providers were thorough and accurate. The support staff is kind and clear. They couldn’t see me one day but recommended what to do the next morning. In one case I was VERY sick and was helped very quickly. It’s been a very rough cold/flu season and they have helped us enormously.

Not sure why this place has such poor reviews - this has become my go-to urgent care for illness and bloodwork since we moved here last year and I’ve only had good experiences. Wait time is pretty standard for immediate care and all of the staff I’ve interacted with were very caring, pleasant, and knowledgeable.