Was greeted immediately upon entering the store.
Asia was helpful, friendly, knowledgeable, and removed all my stress about the issues with my daughter's phone. Issues resolved quickly and my daughter's phone up and running.
I now have my go-to place for any tech repairs!
Verizon and Samsung, who I called first, had told me I would likely lose everything on the phone and never unlock it. I was very distressed. But Marcelino was wonderful. He unlocked my cell and got everything working again. He even stayed a few minutes after closing to make sure I knew how to use it now that it was reconfigured.
The associate was very nice and helpful. She kept me informed and let me know of all the avenues they were trying to fix the phone. I would definitely share my experience with family. Had I known it would only take a few days and definitely less costly to fix versus getting a new phone, I would have taken it there sooner.
