Hampton Inn Waterbury

I booked this hotel for my mom and my brother. I booked the 2 rooms over the app so was able to pick the location of the rooms and get a digital key for both rooms. The rooms are spacious and well appointed. The hotels was kept clean- even though it looked like a full house- and there was not a long wait at reception when I was checking in. There was a slight misunderstanding at reception regarding getting physical keys to the rooms. The issue was corrected and got both keys. Throughout our interaction the staff member was very polite and patient. Overall a good stay and great value for the price. The only thing I would recommend is either cutting some of the shrubbery by the sign indicating the entrance off the street or getting a larger lit sign to make the entrance more visible. At night, the entrance was easy to miss.

The staff was very nice and very helpful. The facilities were clean considering they accept pets. Everyone at the hotel seemed happy and there were many customers enjoying the pool. Breakfast was standard hot hotel breakfast options, but I am very grateful for the variety and the convenience! My family got the jacuzzi suite which made my 2 year old very happy. Great stay overall, I highly recommend.

Adam at the front desk was an expert at customer service. Not only did he make us feel welcomed, but his customer service skills were excellent and on point. The pool was clean and overall very nice for the kids. The breakfast was good and the lady at the breakfast station was very helpful. Overall very helpful and friendly staff. Amanda at checkout was very friendly and helpful. Overall very positive experience.