Geico has been fine with me. I'm confused by other reviews to the contrary. I had a vehicle hit me in a Walmart parking lot, & it didn't take long for them to do their adjustments & send me a check. I only received $1,100, but my car was getting older & i felt it was a very fair price. The customer service people were also very comforting during my ordeal of being hit and totaling my car. Since then, everyone I've spoken to have always been very pleasant with me. I'm pretty happy with them.
My agent was friendly, knowledgeable, and suggested options for me and didn't force me to just get whatever kind of policy. She helped pick the coverage that was right for me and all of it was done over the phone. A+.
We've been with Geico for a couple of years. Our cars and home are insured through them. All of my experiences, and there have been many, have all been positive. I highly recommend this GEICO agent.