Massage Envy Augusta Exchange

The customer service today was phenomenal. There is new management and staff here and I’m honestly blown out of the water. Their communication and problem solving considerations moved me immensely. I received a massage by Rachel and her hands were so warm even with the gloves she used, I fell asleep a couple times. Heard myself snore and everything. Embarrassing. Anyways. I’m very glad to walk in and not feel like I have to prepare to be neglected as I felt with previous service/staff. Customer service on a level I myself provided when I worked in customer service. It’s nice to be on the other end of compassionate and considerate service. Thank you for adding a great experience and memory to my life.

Just had an amazing 90 min couples message with Racheal K. & my husband had Demekia B. Racheal was awesome and seemed to know exactly how to find my trouble areas, treating each part of my body with just the right amount of attention. My husband also said Demekia was great and focused on the areas he asked for. Would definitely book with either one of them again!

PHEN IS A GEM. She is an overly qualified member of this location's team with international and national experience. She truly offers care, her best quality work, and tailors her service to the individual. She stretched me and massaged me an