We've had a bulletproof system for several years now, and we finally had one small issue with a sensor. For starters, great customer service, great product, but let me tell you the service tech Mario that came out was amazing from start to finish. He didn't waste anytime jumping right in, diagnosing and solving our issue. Mario was highly knowledgeable on the product, but most importantly he took the time to explain the issue, and how to solve it. I highly recommend Mario, and I will personally be asking for him on any future installs, or where tech support may be needed.
Brad came out and quickly got my brand new alarm system up and running. He was very friendly, professional and had the knowledge and expertise to expedite the process. In the future, I will only ask for him whenever I have an issue or need service. I will consistently refer Brad at each and every opportunity because he clearly knows alarm systems.
Steve’s customer service is amazing, he is knowledgeable and professional; he helped me reconnect the system after I got a new internet router. I definitely recommend Alert 360 and Steve. Thank you Steve!!
