Mercedes-Benz of Los Angeles

Rafael at Mercedes Benz of Downtown LA set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Rafael was responsive and highly knowledgeable about the vehicle itself and walked me through the entire process. It could not have been more seamless and made the process very pleasant. Rafael and the staff at Mercedes Benz of Downtown LA's attention to detail and my satisfaction were unparalleled- going above and beyond in every aspect!

Tino in the service dept is by far the best part about dealing with the service team. He’s helped my wife and I out for years now and it’s a big reason why we continue to own Mercedes. Proper customer service is hard to find these days which makes it that much more refreshing when working with him. Couldn’t recommend more.

Frank Phillips has been the only service advisor I’ve worked with since 2020. He’s very communicative and always takes great care of my car service needs & concerns. If I could give him 100 stars I would! Truly appreciate Frank Phillips