Major Drain

My main basement drain started backing up late Thursday night. I was recommended by a friend to contact them as they do work for our business. I called about 10am Friday and had an appointment at 12:00pm. WOW. Quick! Tyrone and John let me know 15 minutes out of their arrival and they were friendly, and got right down to business. They diagnosed, explained my options, and remedied the problem quickly. They found that a clean out pipe had never been accessed before (even though I had a different company hour just a year prior for a back up). They opened up a hole in the wall to access it and cleaned out decades worth of crud out of it. They let me know where I could find a door to purchase and cover the valve. Now, it will be easily accessible in the future. They cleaned up after they left, which is always appreciated. I am very pleased with my experience. I highly recommend them! They earned a new customer for the future!

Kitchen sink was backing up and garbage disposal wasn’t working. Estimated they could come out around 4-5 pm the same day. Chad was able to come out much sooner than that around 1 pm and quickly fixed the issue! It was a simple fix that the garbage disposal needed reset so he just charged the maintenance fee of $50! He noticed I didn’t have the right tool to reset it myself so he left me one. Had he needed to fix the sink the quoted price was less than $200, and I think that is very reasonable.

The technician, Nate, was at my home quickly. He was very knowledgable, troubleshooted the situation (both toilets blocked) and fixed it. He kept me informed each step of the way, he was efficient ,cleaned after himself, I was very happy with the tech and the service. The price was well within my comfort level.