3 Best Auto Body Shops in Lubbock, TX

When I first picked up my car I didn't write a review because I was honestly furious. It took longer than I believe it should have for my car to be repaired. I feel like I was given the run around on multiple occasions. In the end though I can say the repairs on my vehicle were above and beyond my expectations. So my final thoughts after weeks of contemplating this review are I could probably have got the work done somewhere else alot faster, but I honestly believe they take care and want to do the absolute best job they can to make sure the work they do is done correct and to the top standards. I believe they take extreme pride in thier work and want to make sure everything is done correctly.

I had a horrible experience at West Loop Gerber. I reached out to Janie and she immediately took care of me and got me into contact with Isac where he took care of my vehicle and reassured me that not all Gerber locations are horrible if i would be willing to let him take care of my vehicle. Immediately he and Michael were reaching out to me with weekly updates on my vehicle, eta’s on my parts ordered they even let me view my vehicle as it was in the shop just to reassure me that it was being taken care of. Also a huge shout out to Ivey who always knew who i was before she answered. 10/10 I will definitely use 50th Gerber location in the future and recommend people to this location.

The customer service at Gerber Collision was great and so far their work has been too. They called me twice a week to keep me updated on the progress of my vehicle or lack thereof. They did have my vehicle for three months but that was not all their fault. They were waiting on parts. When I picked it up the air conditioner was not blowing cold but they were able to get that fixed quickly. I would send another vehicle to get fixed by them.

Crash Champions got my large dent in my passenger door fixed right and quick! The process from start to finish was very well explained, completed in a timely manner, and great communication. Trish helped me with my car and would always inform me of any changes from the original plan. She did a great job explaining estimates and the overall process. Everyone at the front desk is very friendly and willing to help. Can’t forget that my car was returned even cleaner than it was when I dropped it off!! Would recommend Crash Champions to anyone.

I had an amazing experience with Crash Champions! From start to finish, their team was professional, communicative, and efficient. They kept me updated throughout the repair process and delivered my car in perfect condition. The quality of work was outstanding, you can’t even tell there was ever any damage. I truly appreciate their attention to detail and excellent customer service. Highly recommend them to anyone in need of auto body repairs.

Crash Champions did an amazing job with my car. I was informed throughout the entire process from beginning to end of how repairs were coming along. They have awesome customer service and so friendly! I will definitely be recommending them to family and friends.