uBreakiFix by Asurion Torrance

I've done repairs here a couple of times and I've been happy with the results. The repairs have taken different amounts of time bc of parts and type of repairs but they've been as quick as can be expected. I like their clear communication of the process, pricing and what we can expect. All the staff members have been really pleasant to deal with and patient answering questions. I also really like that they keep you updated as they make progress on diagnostics, ordering parts and the repair process. My most recent experience was having my daughter's phone (Pixel 4a) repaired after it fell from a tripod. It had a black screen with random glitching. I brought it in at 5:30 pm right before they closed and they called me at 1:30 pm the next day to give me an update that the phone would be fine but needed a screen replacement. Within 30 min, they texted me again and said the phone was ready for pickup. Very happy that they had the parts for the phone on hand as well as the time and manpower to do repairs quickly even though they always have a line of people to help.

You could not ask for a better service experience. I called and received an estimated price based upon my description of the screen being black (subject to change) and was told I could bring the phone in that evening. When I arrived the technician confirmed the problem indicated that he had the parts in stock and that the phone would be ready the next day. He asked for an alternate contact number in case he had questions and my email address. The next day he called to say that the phone was repaired, but that he needed my gesture code to run additional diagnostics. An hour later, I received both a text message on the alternate number and an email indicating that My phone was ready for pickup. Pickup was easy and he made a recommendation to assure that my phone was backed up in case of a future problem and walked me to the proper setting to set this up. All in all, a 5 star experience.

From start to finish, everything went well. Customer service was good and the end product, fixing my phone, is very appreciated.