3 Best Hotels in Rochester, NY

I used to love Hyatt hotels, so I didn't read reviews, but I guess next time I'll have to. We all didn't sleep the best. The hotel was kinda hard to find at night, but the GPS helped a lot. It was located in a great area for our activity the next day. The breakfast buffet (at additional cost, which we knew going into it) had decent food but nothing too special. Overall, I'd skip this hotel if you can My group got in late, and the person at the desk was rude. The 4 stars for service is for Bernard who was extremely friendly and kind this morning, and for the staff in the breakfast buffet restaurant My group was just crashing for the night, and I'm very thankful that was all. The bathroom was disgusting. I'm pretty sure they don't have a light in the shower in hopes of you not realizing that the shower head and vent aren't clean, and neither is the floor. There were things that needed dusted, and the door handle on the outside was not cleaned well either The room has heat and air you can control, but unless the air is actively blowing, the room is pretty warm. The only vent for the air was on a wall in front of 1 of the 2 beds in the room, so it was like a fan being turned on and off all night. The pillows on the bed aren't standard sized, they are almost throw pillow sized. The beds themselves are super soft and offer no support to those with back problems One of us went to sit in the chair at the "desk" this morning and realized the chair had been shoved in there enough that the upholstery on the chair had been pushed back to make it fit under the "desk" better.

Attended a conference next door and staying at the Hyatt was perfect for this. The garage parking (where I was) was so convenient, with the door being on the same level as check-in, and the conference center adjoins the hotel right at the parking garage as well. The room was nice. Especially loved the towels ha! Our group hung out in the bar area in the evening where there was one guy working and it took so long to get drinks, but not a huge deal–I’m not dinging the rating for that. I didn’t love the breakfast option in the morning, because I didn’t have time to sit down (and didn’t want to pay for the buffet) and the little cafe on the main floor was out of bagels, meaning there were only sugary sweet options left. When checking out, I asked about validating my parking because a sign in the garage said to bring your ticket in to do that- the woman at the desk said it’s only $5 cheaper if I do it here for you and it will take awhile, so up to you if you wanna do that… she obviously didn’t want to do it. It wasn’t a good impression for that last interaction of the stay. And yes, I did want the $5 cheaper option. It cost $12 to park-it’s not free… I guess it’s $17 regularly.

If you decided to book this hotel, you will do it for the location and cheap price (travel website discount). Otherwise it isn’t worth it. People smoking joints by the entrance, in the bar, and in the hallways/rooms makes it smell horrible. I didn’t realize it was legal to smoke in public places anymore. I had to navigate this with my wife and son. The person next door had their tv on full sound until 2am. The positive is I learned all about treasury bills and investing in fixed income. The walls are super thin. The housekeeping must be understaffed as they lack towels in the fitness center and a significant amount of trash buildup that looks and smells like it hasn’t been removed for weeks. I have traveled all over the world and this is one of the worst hotels I have stayed. It does not live up to the Hyatt Regency brand name and expectations you would expect. There is a Hilton next door. Probably the better place to stay all else being equal.

Was here for the roc city tattoo expo and it was absolutely amazing! The lay out and flow of everything couldn't have been better. Spent some time at th bar and bartender Teresa was unbelievable!!! Super friendly and on top of it! Couldnt have asked for a better experience. Service was fast and almost no wait considering the huge turn out for the event and people staying here for a room. If your in the area looking for a hotel or just to stop in for a drink I highly recommend coming in! You will not regret it! Clean and absolutely awesome! Would easily give it more stars if I was able to.

I was at the hotel for a Toastmasters convention. The hotel is currently being refurbished, which will bring the public areas into the 21st century. The service was impeccable, with Theo, our primary contact working double speed constantly to make our event successful. Thanks, Theo!!The good at the bar was delicious, and the service there was excellent too.

The room was clean and well-kept, staff are all very nice, and the inside of the hotel is so pretty. The only downside is that it is a bit hard to find the entrance the first time you go there, but with a GPS it’s a null issue.