Concentra Urgent Care

I’ve been to this location a few times for work purposes, and I can say it hasn’t always been the most proficient. However, my last visit was honestly very nice! The staff at the front desk were very friendly, and greeted everyone with kindness. They even worked very hard to accommodate people who didn’t have everything they should have brought in for their appointments so those people could still be seen that day. The staff in the back was very patient and efficient, keeping things rolling with regard to all the steps required for physicals, drug screens, labs, etc. The practitioner who actually completed my physical exam was prompt and very thorough, professional and friendly. Finally at check-out I was greeted again by a very friendly staff member who offered refreshments to me, and sent me on my way with a smile and a copy of the details of my visit. I admit the place can be chaotic as there are a lot of people coming in, and the wait can be lengthy, but if you understand and expect that you will think it’s totally worth waiting for. Hats off to all the staff for a job very well done from start to finish. I’ll be back next time I need the same services.

The staff is very kind and is trying to provide the best care possible. A lot reviews complain about wait time, which is honestly pretty unreasonable. Places like this are going to have long waits because it takes walk-ins. Plus different staff members do different things so some procedures are going to have a longer waits meaning people who arrive later might go in first. People should go in expecting a wait especially on days that are busier. You can always call ahead to see. The staff deserves more respect than they are given because a lot of things people complain about are out of their control.

First and foremost, the people that worked at the reception desk were all professional and kind. I didn’t have to wait terribly long, which is expected at an urgent care. The woman who did the blood draw was also very nice and quick. Due to my work I have to get a physical and drug screening every 3-6 months so I have had to go to many Concentra. This facility really does stand out as being exceptional!