3 Best Mattress Stores in Sunnyvale, CA

We recently had an issue with an online order where we purchased a queen mattress and frame but unexpectedly received a twin-sized set instead. It was a frustrating and confusing situation, and we were genuinely worried about whether the store would understand that this was a website malfunction. Thankfully, Theo at Mattress Firm Sunnyvale went above and beyond to help us. He quickly recognized that our issue was legitimate and made the return process incredibly smooth. Not only did he arrange for us to return the incorrect items at no cost, but he also ensured that the correct mattress and frame were delivered the very next day! The entire experience was hassle-free, and we are so grateful for Theo’s professionalism and kindness. His customer-first approach turned what could have been a stressful ordeal into a positive experience.

I highly recommend Mattress Firm, and especially Marco. He provided exceptional customer service, prioritizing our needs above all else. I have lower back pain, and we initially purchased a Purple mattress. While it wasn't a bad mattress, it didn't alleviate my pain. Marco was incredibly helpful throughout the return process, facilitating a no-penalty exchange. He demonstrated extensive knowledge of their mattress selection, explaining the construction and technology of each. He dedicated significant time—around two hours—to helping us find the perfect fit. His commitment to our satisfaction was evident, as he even waived some fees to ensure we left happy with our purchase.

I had the best customer service with Theo. He's a wealth of knowledge on all the mattress brands and was extremely patient with me. He didn't rush me but instead encouraged me to take my time to ensure I am comfortable in making my decision. I recommend Mattress Firm for their excellent service.

I was looking for drapery for our master bedroom. I went to the store in Stanford. The store manager, George provided the excellent service. He went above and beyond. This was my first time buying drapery and not sure what to look for. He patiently explained all the choices, pro and cons. I finally picked the set I liked. But most of the parts are not in this store. He even went to different stores to pick them up for me!!! I got the set much faster than if I ordered them online. I’m very happy with the purchase. the quality of the products are good. The prices are much lower than the specify store. Thank you George for you excellent service.

Fine furniture. The service/design person was fantastic. She heard what we wanted and researched for it. Lo and behold, she found our desired product. Pottery Barn is just a store but the people working there make it more like a niche shop.

I had a fantastic experience with Regan. He was extremely knowledgeable, honest, and straightforward—everything you could hope for in a sales associate.