The UpScale Tail, Pet Grooming Salon, Ltd.

Took my sweet shelter rescue and baby Libby to Kendra for her first grooming experience. Wow I cannot say enough positive things about Kendra as a business owner. She is talented, understanding, experienced, loves and respects all animals, incredibly accommodating, and truly has a creative response to dealing with each pet and their personality. My Libby is a rescue and she has a difficult time trusting new people and other animals. She has separation anxiety and becomes very anxious when left alone or with new people. Kendra truly knew how to “tame my little beast”. I was very unsure when dropping her off but the staff were incredibly accommodating, friendly, and understanding…and the lobby was very cozy and inviting. I can’t wait to book Miss. Libby’s next appointment. And to all parents of shelter rescues this is truly the #1 groomers in the city! What a wonderful addition to Naperville Kendra and her team are.

I found a place that knows how to groom Scottish Terriers (we request a short skirt and the staff works with us). The staff is knowledgeable and talented. We have been bringing our dog to the UpScale Tail for the last 10 years and we have been happy every time.

I have brought my pomeranian here several times with Kendra as the groomer and she has done a fantastic job! Milla is very shy and gets anxious easily but she seems to do well here and is always happy when I pick her up.