I've been with alert for a few years and never had a problem. Today the battery ran down on my panel and I really appreciate the same day service. The representative told me that it would be done same day and it was. The service tech that came out called about 1/2 hour out and when he arrived he introduced him self asked me what the issue was had it repaired within 10 minutes and before leaving asked if there were any other issue's.
Great service.
Mark, tech, did an excellent job in getting my Driveway camera issue resolved. He is very proficient in his job as well as being very friendly in making sure that I was totally satisfied with the performance of my Alert 360 equipment as whole. THANK YOU DO MUCH MARK.
Responded when they said they would respond. Mark the technician was friendly, professional, informative patient and eliminated our intermittent outages (non Wi-Fi related). He swapped out our old legacy cameras to the latest improved versions which improved performance in every way. Mark is a true pro and a gentleman.
