UnityPoint Clinic Urgent Care - Merle Hay

This is the second UnityPoint express/urgent care I have been to, and they both have exceeded my expectations and been wonderful. The staff is so nice and accommodating, and they truly go above and beyond. The Nurse Practitioner I saw (I believe it was Melissa?) was very polite, professional, kind, and did everything she could to get me the best and most convenient care. I would highly recommend UnityPoint’s Urgent care clinics!

We just had a great experience at UnityPoint Merle Hay. Our daughter was having chest pains so our pediatrician told us to go to urgent care (in case she needed an x-ray). The receptionist was polite and helpful and we were able to make a reservation over the phone, so little wait time when we arrived. When we got there, we got right in, covid measures in place and receptionist and nurse were friendly. We had Dr Andrews and he was truly amazing. Thorough, fast and extremely kind and comforting to my daughter. Also, he was hilarious and really set us both at ease. (When we left, she asked if he could be her primary caregiver.) I've had to come to this clinic for my own urgent care needs, but never had to take one of my kids there. I've never had a bad experience, but this trip was exceptional.

The staff was wonderful start to finish. I was in and out in about 30 minutes with having to wait for an x-ray. The only suggestion I could have made is they could see I was limping and I don't know if they can even offer me anything like a wheel chair or something so I wouldn't have to walk but that may not even be possible so no big deal. Everyone was friendly and personable. 5/5 no doubt in my mind.