First of all I would only give 1 star but because I was treated so well by Mike Vance and Nikki in the service department I will give 5 stars , Nikki thank you for listening to the issues I had with the scheduling coordinator you returned my phone call promptly and handled the situation. Huge huge shout out to Mike thank you for going above and beyond and taking care of me and suggested how we get my car back in working order . I have never had great customer service like that before and I will continue to be a customer at Ford just because both of you wonderful people . If anyone goes to have their cars serviced at auto Nation Ford ask for one of these two individuals they are amazing Thank you again

AutoNation Ford made this the best car buying experience I've ever had! Sales rep Austin was so professional, polite, knowledgeable, and understanding. He was very different from the stereotypical car sales reps Ive been used to. If there were more stars, I would give him more! The Spanish speaking finance person was also excellent. We felt so comfortable with him. There are 3 Ford dealerships closer to me. I'll be more than happy to drive 27 miles further to buy another car from AutoNation Ford!

Morgan is awesome, I’m a Ford gal and recently got a gently used Ford Edge .. i took it in to get an oil change and 60k mile check… There was a recall and she also got that taken care of quickly too..

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Marcos was super easy to work with and not pushy or overbearing at all. Asked what we were looking for and let us browse with no pressure and opened several cars for us to look at so we could pick the right one for us. Had our kids with us and he was so patient and understanding when they had a meltdown and we had to leave for nap time and come back. We told him we wanted to take a moment to talk alone and he was super respectful gave us a card and even met us at a time convenient for us later that day. Even better they have great teamwork- his service manager gave us lots of great info on the hybrid we were looking at also no pressure. It was also our first time exploring a lease. Marcos and the service manager took time to explain the lease options and purchase options in details. We decided to do our first lease and it was so smooth, easy and quick. Will totally be back for our next car needs and we are hoping Marcos and the service manager I think his name was Greg. Serious great experience. Thanks again to you both for the help. We are loving our new lease from Toyota.

I wanted to share my wonderful experience I had at frontier Toyota in Valencia today. I had purchased a 2018 Toyota Tacoma from a different dealership out of the area. I had some problems with the truck and went back on two different occasions. I had a third related issue (within a 5 day period) with the truck and decided to just go to the Toyota dealership Near my house in Valencia. My issue was all covered by warranty because the truck I purchased was Toyota certified. The issue was that work wasn’t done at this dealership and they weren’t sure if I was going to be charged some fee to get the work done. This is where the service manager Valerie came in so perfectly to assist me in getting the proper service without being charged. Valerie, went the extra mile and then some to help me and my wife with this issue. I can’t think Valerie enough for all her hard work and dedication to helping me out and making me a proud Toyota owner. Thanks again Valerie you are truly awesome!!!

Jay, Greg, and Ajay helped me and my husband. They went above and beyond for us, providing outstanding customer service. These gentlemen were professional and yet treated us like family. They explained everything, every step, and there was no pressure. We will definitely be referring our friends and family specifically to this location and these guys! Wonderful, wonderful, wonderful! Thank you!

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Been leasing Mercedes for the passed 12 years from the same person. After she left I was recommended to get in contact with Marco from Valencia. And she was right. Super patient and super knowledgeable. Told him exactly what I want including budget and he even went out of his way to tell me the best time to come in and lease to get my moneys worth. Honesty and integrity is such an important trait especially when making big purchases and that’s genuinely what you get here. Will be recommending all my family and friends in the future and ask for MARCO.

The dealership had our car for service. The front wheel damaged at dealership. They tried to fix it but the repairs went badly. Earnesto our service advisor and the manager were great to replace the rim at no cost. That is how a great dealership is. Thank you!!!

They are fantastic there and very accommodating. I can't say enough wonderful things about there customer service and ernesto their managing mechanic. 5 star all the way.

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