Joey Chapman was great! He arrived on schedule and followed safety protocols in my home. He quickly diagnosed and explained the plumbing problem in my shower and repaired it in a timely fashion. Because I was so happy with his skill and professionalism, I asked him for a quote on an additional upgrade to my bathroom. Within minutes, he was able to assess the scope of work for the upgrade and then provided a very reasonable quote!

I was referred to Baker Brothers from the remediation company that was cleaning after the failure of my Hot Water Heater. They came the next day, replaced the water heater. In making the appointment and going over the information with the service desk, I was given a quote and approved the work. They were on time the next AM quickly replaced the water heater, politely answered my questions and the work was thorough. I will definitely use them again if I need to in the future and recommend them fully.

Brad arrived on time and performed the most complete inspection I’ve ever seen. He explained how each component works and why it is important to maintain everything regularly. Instead of just telling me I need to replace the 10-year-old unit he showed me how we could possibly get a few more years out of our existing one by replacing a few parts at a fraction of the cost of a new system. Baker Brothers advertising says “Great Service” but it’s better than that!

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We had a water heater suddenly start leaking from the tank into the pan on us last weekend. I called Monday afternoon and Benjamin Franklin was able to schedule a crew to come out first thing Tuesday morning. Since our unit was10 years old I expected to have to replace it, but our lead plumber Ben was able to work things out for us economically given the larger job, and we threw multiple other items in to save even more while we already had their attention. There was no hard sell and Ben and Logan were honest and trustworthy and performed high quality work.

These guys came out when they said they would, much quicker than the local guys that I have used in the past. The tech Matt was a nice guy. He got my drain cleared and gave me an assessment on the cause of the issue. All for a reasonable price. I have used Benjamin Franklin plumbing before and based on my experience with them they will now be my go-to plumbers. I highly recommend them.

Replaced a bad mixing valve on my tankless water heater that was a few months out of warranty, but fixed it as a warranty service because, as the tech put it, they "didn't feel right about charging me". I thought this type of customer service was long gone. Thanks, BFP!

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New homeowners here! Our water heater went out late at night, and we were not sure what the issue was. We were connected to a technician who walked us through a few troubleshooting steps that ended up resolving the issue. It was an easy fix, and I appreciate that the technician helped us fix it ourselves instead of coming out and charging us!! We will definitely be using Dallas Plumbing Company for any future work.

I can always depend on Dallas Plumbing to keep my unit in tip-top condition. We had bought a new unit from them last year which was quite an investment. I advise everyone to do the same and take care of what they have so that it will last longer. GREAT SERVICE! GREAT TECHS!

Highly recommend Dallas Plumbing Company. They have great customer service and are very responsive. We've used them for detecting and repairing an under slab leak and were impressed with their service.

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