Monona Plumbing & Fire Protection Inc.

All the stars for Brian, and wish I could give more. He explained what he was doing and why very clearly, and did beautiful work that looks much better than it did before. As a new homeowner, it’s nerve-wracking to have unexpected repairs, but he was incredibly reassuring, and absolutely went above and beyond in his work, and to help me feel safe. He explained what I did and didn’t need, and refused to upsell me for unnecessary repairs that I originally thought I needed. He didn’t mind that I watched him work, and was incredibly patient with my many questions. Highly recommend requesting him if you’re able to, he’s fantastic.

Our kitchen sink drain backed up, of course early Saturday morning, so we waited until early Monday morning to call to get an appointment. They came and cleaned it all out by midday. Great response time, professional, pleasant ... pretty much everything one could ask for. This is the first service job I have had Monona do, but they worked on two remodeling projects for us - our kitchen and then our bathroom. They did good work then so I expected them to do equally well this time. They did not disappoint.

They were very courteous and professional on the phone. Were able to get someone out right away and got my new water heater installed and running quickly. Pricing was very fair compared to other places I had called. Very nice technician, also.