MSP Plumbing Heating Air

Couldn't be more pleased with the entire experience. Set up the appointment online and received a confirmation call within an hour. Just two business days later (non-emergency), Tony arrived for the furnace inspection and provided a clear, patient articulation of the problems found and was empathetic, not pushy, in recommending solutions. This was followed by an immediate visit by the estimating tech, Tom, who further explained the inherent flaws in our old system, and how the new system would provide significantly more comfort and value. The install was set up for the very next day, on which the crack team of techs arrived on time and performed the install diligently, thoroughly and respectfully. They even spent another 20 minutes fully answering additional questions we had. Finally, they handled all of the paperwork including rebate forms, providing the documentation and walking me through what they would address on their end (90%) and what I needed to do as a homeowner (10%). A seamless, gratifying finish to what every homeowner starts out dreading.

We have been very impressed with the whole team at MSP. A few years ago they installed a ducted mini split system in our home and this year they installed a combi unit to replace our water heater/boiler. They are competitively priced and do high quality work. What clearly sets them apart is their attention to detail, communication and customer service. True professionals- couldn't be happier with the decision to work with MSP.

Highly recommend this company!!! Plenty of notice to let you know they’re on their way. punctual. Friendly. detailed. Make you aware of things to watch out for without making you feel obligated to have them do the service. Based on the amount of service i had done, they didn’t charge me for a few - saving me over $900!! Yes, yes, yes - don’t hesitate to use this company!!