Busy B's Moving

I never received the refund they are claming to have processed. Never received a call after the voicemail stating they couldnt do the move even though i left voicemails and e-mails requesting them to do so.Edit added above due to their response.Few things I want to point out.I had them booked for my move for over a month. At 6pm the day before the move I got a message from Anthony that the move cant happen but they got someone to take care of us. Our move was scheduled for them to show up between noon and 2pm.The new mover called and said they can only do it if they show up between 8am - 815am. I had been planning on using the morning to pull things out of storage to go with the move. No longer had that time.New mover also charged more per person per hour to do the move.I have tried calling several times sense my move happened to get reimbursed my downpayment for them to do the move and have heard nothing back.Not only did I end up paying more for the workers, more because I had to get a cargo van to move my storage unit in the basment (new mover wanted to charge extra to do stairs in an appartment complex) but the downpayment didnt go towards the final invoice because they didnt do the job.While the person who did the move did a good job, I would've wanted the quote that we had agreed to, to be honored.Had I heard back and been reimbursed (bare minimum deposit) I would've been fine with the outcome. Due to the lack of responding to my several messages I wont be able to recommend this mover to anyone looking to move.

Jordan, Ant, and Clayton were incredible. They were efficient, careful, and incredibly nice! They did such a great job moving my mom’s belongings into storage, and they noticeably treated everything with care and respect.I know moving is not something that people generally look forward to, but I definitely can’t wait to use Busy B’s again in the future. You guys really make moving *so* much easier.

Lorenzo and Anthony were fast, efficient and kind! They got an estimated 2 hours of work done in 90 minutes. No damage, and took the time to straighten and adjust as I needed. Highly recommend.