NAPA Auto Parts Portland

A year ago i was gifted some Napa gift cards. I used one either once or twice within the same week. I’d say a few weeks go by and i go back to make a purchase with the gift cards, still doesn’t work. Mind you there’s still a balance on both, But i can’t use them at all. Apparently during that time Napa was transitioning into their now new gift cards, and discontinued the old ones. The store manager Ron took the time to help, got me situated with a new gift card and transferred the balance. It was a bit inconvenient but he went above and beyond! Appreciate it!

Great customer service! I purchased a new car battery earlier this year at this NAPA location, and unfortunately the battery became defective and would not hold a charge. However, this store honored the warranty and gave me a free replacement. Michael the salesman was very helpful while I swapped the batteries out in the parking lot. He brought out some tools and a flashlight, and stayed outside until my car successfully started. No one likes having car trouble, but NAPA made it a lot easier. Thanks!

Excellent selection and very helpful staff. Every time I visit I'm pleasantly surprised on how good they are.