4 weeks ago The ES staff was/has been great! The young lady that enrolled us in November 2021/recently Philip when I contacted the office early this morning. My reason for contacting the office was due to a significant space increase and miscommunication on the mail/notification process. Philip explained the policies and procedures well. However, in response, I asked if I could speak with Corporate or his Manager. Not that he hadn’t done his job, but because I wanted to petition my request as I have to travel end of week and didn’t know about the significant current month increase. Philip told me he’d check into it and I’d probably hear back in a couple of days. Well, Philip called me in about an hour or so with blessed news! In spite of the mail miscommunication (us), but more importantly, because of our excellent performance, returning customers and account management, a full credit (difference between the old/new rate) had been processed!!!! Yes! Customer Service at its finest. With everyday necessities going up, everyone is trying to best plan and budget financially to continue to meet monthly obligations. We appreciate how our situation was handled. Nice meeting you Philip and thanks again to you/your Management Team for resolving this matter quickly.

I love renting extra space from This place. I store Xmas stuff, old toys, papers just literally what I need to give me the extra space in my small apartment. The options are easy to pick online, and even rent! I got a great price and a better deal online! The man called to confirm and just to touch base. The place is clean! I love decluttering my place so I have the extra room to function better. The insurance could be a little less, it’s 11.20 and I just have a 5x5... with literally no high value, but mementos. So 7.50 would seem fair...

The manager Dava has such great customer service and was extremely helpful. She made my experience so much smoother. I didn’t rent there because I ended up finding somewhere to put my things but would definitely come here if ever need storage again.

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This place is new and still undergoing construction but it is clean, safe, and reasonably priced. Management is very pleasant, accommodating, and delightful to interact with. The only negative aspect is due to the construction there is only one way in and one way out but that is a temporary issue.

Yes, I'm just here to let everyone that sees this that I have had a wonderful experience my wife and I just recently moved from San Diego and we needed a place to store some of our stuff, the place is always clean and the staff is there all the time ready to help. We love it there.

The service is great! This is my second time returning. I like that the staff is always friendly, and informative. The place is clean, including a secured videos camera. Definitely recommend

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I have been a Public Storage customer for the Natomas location for years and highly recommend choosing this location for a secure and clean environment to store your items. Petra was a delight to deal with any of my needs! She went above and beyond my requests and promptly tackled the issue I had with rental fees. Thank you, Petra!

We love the new property manager Petra! She does a very good job and she takes the time to make sure your experience at public storage is a good one. She is amazing! We were going the leave after being there for two years. Glad they hired her she’s very valuable to the company.

Dawn was great! She was super helpful. There was a little mixup with my storage unit and they fixed it right away and were super accommodating! I would totally recommend this place to a friend.

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