San Jose Marriott

I can share a 5 star service review for this location. My daughter travels for work and was staying at this hotel for a week or so and enjoyed her stay. Fast forward several months. My daughter was shopping on Amazon and accidentally had the package delivered to the hotel instead of my address here in Canada. Now the daughter lives in Costa Rica and I'm in Canada, so I contacted the Hotel's shipping dept. and spoke with several different workers over a few days. I can understand how busy things can get and the shipping team were able to locate the package and forward it up to me in Canada. Special thanks to Donald, Luis and John in shipping who all helped me track down the package and to send it off to it's proper destination. This my friends is the perfect definition of quality customer service and from the bottom of my heart, I truly appreciated the time that was spent on getting this resolved. Thank you San Jose Marriott Team!

I’ll be honest I recently checked in but had to leave a review about the amazing staff before I’d get too busy and forget. At the check in I was greeted by Elisiva she was very welcoming and cheerful. Even later when I had to come back due to a issue with my room she kept the same attitude. Her and Ellie Wang fixed my issue in a quick and timely matter and I look forward to the rest of my stay at the San Jose Marriott

Rooms are nice, shower is excellent with good pressure and hot water. Concierge was very apologetic when she directed us to a bar that was closed, and gave us a complimentary bottle of wine.